Frequently Asked Questions
Everything you need to know about your 5 Shoes experience.
How do I determine the right shoe size for me?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express 2-day shipping is also available at checkout for those who need their footwear sooner.
Do you offer international shipping?
Yes, 5 Shoes ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How should I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a damp cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking.