Returns & Exchanges
At 5 Shoes, we want you to step out in confidence, which is why we offer a 30-day hassle-free return policy for all unworn footwear in its original packaging. If your new pair doesn't fit perfectly, we are committed to making the exchange process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack with Care
Place the unworn shoes in their original box and secure them inside a shipping mailer to ensure they remain protected during transit.
Attach the Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing